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FAQ


IS SHOPPING AT SHOPBRANDSLAM.COM SECURE?

Yes! You should feel completely secure ordering from us. All credit card transactions are 100% secure and are processed at PayPal. Your payment information is never revealed to anyone including shopbrandslam.com. Your information is never viewed, printed or stored at shopbrandslam.com.

DO YOU HAVE A DEDICATED SSL SECURITY CERTIFICATE?

Your safety is important to us. Please click the 'GeoTrust' link at the bottom of the page in order to verify our SSL Web Server Certificate.


WHAT PAYMENT METHODS DO YOU ACCEPT?


We accept Visa, MasterCard, American Express, Discover, eCheck, and PayPal.

DO I NEED A PAYPAL ACCOUNT TO PAY?

No. PayPal is our Merchant Account Provider. You may use your debit or credit card as you normally would via our easy checkout process. Of course, if you do have a PayPal account you may use it to checkout via PayPal Express.


HOW DO I COMPLETE A PAYMENT?

When you are finished shopping click the checkout button to pay. Please follow the instructions and be sure to click "Pay For Order" in step 6 to complete the transaction.

DO YOU ACCEPT PERSONAL CHECKS?

We do not accept personal checks.

DO I NEED TO PAY SALES TAX?

Sales tax is charged for all customers located in the state of Nevada. Sales tax for Nevada residents is 7.725%. Customers not in the state of Nevada are wholly and solely responsible for any and all use-tax that may be imposed in their respective state as a result of any sales transaction between Brand Slam and the customer. Brand Slam does not collect sales tax for any state other than Nevada.

DO YOU ACCEPT RETURNS?

No. The items on this site have been discontinued by the manufacturer and are final closeouts. We sell these items well below retail and offer free USA shipping. In order to maintain super-low prices shopbrandslam.com cannot offer a refund for any reason.

HOW WILL US ORDERS BE SHIPPED?


*Shipping is FREE on all domestic orders. This includes the 50 US states only.

We will ship your order via the United States Postal Service within 3 business days. We ship United States Postal Service to P.O. Boxes, APO and FPO addresses. Standard delivery times are 5-9 business days.

DO YOU OFFER INTERNATIONAL SHIPPING?

USPS First-Class International shipping, with online tracking, is available to the following countries:

Australia
Belgium
Canada
Croatia
Estonia
Finland
Germany
Hungary
Israel
Latvia
Lithuania
Malaysia
Malta
Netherlands
New Zealand
Singapore
Spain
Switzerland
United Kingdom

Orders over the First-Class weight limit of 4 U.S. pounds will not process.


Please Note: Your billing and shipping information must be the same for international shipments.

You will receive notice when your order has been shipped. You will then be able to check the delivery status of your order by using your tracking number at USPS.com.

Per the USPS, estimated delivery time for First-Class shipments varies by destination. The average First-Class delivery time is 8 - 10 days after shipment. Usually, it is much quicker. However, in some rare instances First-Class shipments may take 2 - 4 weeks.

Please note, all delivery times may vary due to customs searches/holds or the speed of your own regional postal service.

All International parcels must bear a Customs Form. Customs forms will show the total value of the contents. Orders shipped outside the United States may be subject to customs import duties and/or taxes based on the destination country. If assessed, additional customs fees are the responsibility of the customer. shopbrandslam.com is unable to predict or control customs charges as they are levied by the destination country. You can read about your country's custom's policies at this web address:
http://www.wcoomd.org

WHAT ARE THE SHIPPING COSTS FOR INTERNATIONAL CUSTOMERS?

International customers may easily get a shipping cost estimate in the shopping cart by clicking "Estimate Shipping & Tax." Enter the required information and click "Estimate Shipping & Tax" AGAIN.

HOW ARE THE ITEMS DESCRIBED ON CUSTOMS FORMS?

All items are described as "Articles of Clothing."

HOW DO PACKAGES APPEAR WHEN SHIPPED?

All packages are shipped in plain packaging. There are no promotional slogans on the packaging other than those of the carrier.

DO YOU SHARE OR SELL CUSTOMERS' PERSONAL INFORMATION?

No. Our Privacy Policy guarantees that your information will not be disclosed. We use this information only for orders you place.

DO YOU SELL IRREGULARS?

No. All items on this website are first-quality, brand-new closeout items. However, if you are interested in viewing slightly-irregular and factory-seconds then please visit our eBay store, BrandSlamFactorySeconds.com.

DOES GLAMORISE RUN "TRUE TO SIZE?"

Glamorise sizing runs consistantly throughout its own styles. Sizing does not necessarily run the same from brand to brand. To ensure accurate fit, it is important to size yourself according to each individual manufacturer's instructions before purchasing a bra. If you are not familiar with the Glamorise product, we suggest using the Glamorise size calculator.

WHERE CAN I FIND THE GLAMORISE SIZE CALCULATOR?

The Glamorise size calculator is available at www.glamorise.com