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FAQ


IS SHOPPING AT SHOPBRANDSLAM.COM SECURE?

Yes! You should feel completely secure ordering from us. All credit card transactions are 100% secure and are processed at PayPal. Your payment information is never revealed to anyone including shopbrandslam.com. Your information is never viewed, printed or stored at shopbrandslam.com.

DO YOU HAVE A DEDICATED SSL SECURITY CERTIFICATE?

Your safety is important to us. Please click the 'GeoTrust' link at the bottom of the page in order to verify our SSL Web Server Certificate.


WHAT PAYMENT METHODS DO YOU ACCEPT?


We accept Visa, MasterCard, American Express, Discover, eCheck, and PayPal.

PayPal is also our Merchant Account Provider. You may use your debit or credit card as you normally would via our easy checkout process.

Additionally, if you have a PayPal account you may use it to checkout via PayPal Express. PayPal Express will take you directly to PayPal if you prefer.


HOW DO I COMPLETE A PAYMENT?

When you are finished shopping click the checkout button to pay. Please follow the instructions and be sure to click "Pay For Order" in step 6 to complete the transaction.

DO YOU ACCEPT PERSONAL CHECKS?

No.

DO I NEED TO PAY SALES TAX?

Sales tax is charged for all customers located in the state of Nevada. Sales tax for Nevada residents is 8.265%. Customers not in the state of Nevada are wholly and solely responsible for any and all use-tax that may be imposed in their respective state as a result of any sales transaction between shopbrandslam.com and the customer. At this time, shopbrandslam.com does not collect sales tax for any state other than Nevada.

shopbrandslam.com and HIgh Score Web Group LLC operate solely in the state of Nevada. All items are shipped from the state of Nevada.

DO YOU ACCEPT RETURNS?

Yes. We offer a 15-day return policy so that the buyer may try the item for fit only. Items showing any sign of wear or neglect may not be returned. Return and original shipping is the responsibility of the buyer. Please see the return policy for full details.

HOW WILL US ORDERS BE SHIPPED?


*Shipping is FREE on all domestic orders. This includes the 50 US states only.

We will ship your order via the United States Postal Service within 3 business days. We ship United States Postal Service to P.O. Boxes, APO and FPO addresses. Standard delivery times are 5-9 business days.

DO YOU OFFER INTERNATIONAL SHIPPING?

USPS First-Class International shipping, with online tracking, is available to the following countries:

Australia
Belgium
Canada
Croatia
Estonia
Finland
Germany
Hungary
Israel
Latvia
Lithuania
Malaysia
Malta
Netherlands
New Zealand
Singapore
Spain
Switzerland
United Kingdom

Orders over the First-Class weight limit of 4 U.S. pounds will not process.


Please Note: Your billing and shipping information must be the same for international shipments.

You will receive notice when your order has been shipped. You will then be able to check the delivery status of your order by using your tracking number at USPS.com.

Per the USPS, estimated delivery time for First-Class shipments varies by destination. The average First-Class delivery time is 8 - 10 days after shipment. Usually, it is much quicker. However, in some rare instances First-Class shipments may take 2 - 4 weeks.

Please note, all delivery times may vary due to customs searches/holds or the speed of your own regional postal service.

All International parcels must bear a Customs Form. Customs forms will show the total value of the contents. Orders shipped outside the United States may be subject to customs import duties and/or taxes based on the destination country. If assessed, additional customs fees are the responsibility of the customer. shopbrandslam.com is unable to predict or control customs charges as they are levied by the destination country. You can read about your country's custom's policies at this web address:
http://www.wcoomd.org


WHAT ARE THE SHIPPING COSTS FOR INTERNATIONAL CUSTOMERS?

International customers may easily get a shipping cost estimate in the shopping cart by clicking "Estimate Shipping & Tax." Enter the required information and click "Estimate Shipping & Tax" a second time.

HOW ARE THE ITEMS DESCRIBED ON CUSTOMS FORMS?

All items are described as "Articles of Clothing."

HOW DO PACKAGES APPEAR WHEN SHIPPED?

All packages are shipped in plain packaging. There are no promotional slogans on the packaging other than those of the carrier.

DO YOU SHARE OR SELL CUSTOMERS' PERSONAL INFORMATION?

No. Our Privacy Policy guarantees that your information will not be disclosed. We use this information only for orders you place.

DO YOU SELL IRREGULARS?

No. All items on this website are first-quality, brand-new items. However, if you are interested in viewing slightly-irregular and factory-seconds then please visit our eBay store, BrandSlamFactorySeconds.com.

DO ALL OF YOUR BRAS RUN "TRUE TO SIZE?"

There is no bra industry standard for sizing. There is no such thing as "true to fit" or "true to size" or "runs small" or even, "MY bra size." Professional "fittings" may or may not include any particular brand.

WHERE CAN I FIND THE GLAMORISE SIZE CALCULATOR?

The Glamorise size calculator is available at www.glamorise.com